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Damaged Product:
Any claim of damage caused by delivery service must be reported to that carrier to initiate claim for damage. We will be happy to work with the customer in filing the damage claim, however a claim must be initiated by the customer first. Any and all damage claims must be made within 48 hours of receipt of package.
All product should be inspected upon arrival from the shipping carrier. Damages should be reported to the shipping carrier (UPS, FedEx, DHL or common carrier) immediately upon receipt of the product.
We will not be responsible for any replacements if the damage is not reported to us in a timely manner. In the event you have difficulty reaching us by phone you can also email us at info@bestinfavors.com - request for email receipt or you can also fax us at 1-630-771-1045
Samples
You can order samples of any favor item in our store. The cost for samples is the cost of the item(s) plus shipping and handling charge of $6.95 (except for shipments to HI & AK where the shipping and handling charge is $28.50).
Please note, samples may not be returned or exchanged.
Secure Ordering On-line:
Once you have added your selections to your shopping cart. Proceed to the checkout. Page 1 is general information. Be sure to check residential or commercial address and include resale tax number if you have one. Page 2 is a secured site where you will complete the order including credit card information.
Ordering By Phone:
Call us at 1-630-771-9580. Telephone Hours: Monday - Friday 9:00am-5:00pm (CST). Please be prepared with your credit card information and have the stock numbers available for the items you wish to purchase.
Ordering By Fax:
24 Hour Fax 1-630-771-1045.Be sure to include all contact information. Incomplete information may delay shipment of your order. Charge your purchase with MasterCard, Visa, American Express, or Discover.
We're Here To Help:
Our staff is standing by to take your order and answer any questions you may have about our products. Don't hesitate to call us for any reason.
Product Specifications & Prices:
Product prices and specifications are based on information available at the time of posting and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. The actual color of product may vary from the image on your computer as all monitors have variable color settings. Actual shipping weights may vary from weights used in our shipping calculator because of repacking for less than case quantity orders. Please be aware that product colors may vary slightly according to dye lot.
Printed Orders:
Personalize your bags, ribbon, labels and boxes! We offer low minimums and quick service on a wide variety of retail packaging and custom products. Call us for details or email customerservice2008@bestinfavors.com.
Method of Payment:
We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.
We Want You To Be Satisfied!
We do our best to buy quality products; however, if you receive a defective product you must notify our customer service department immediately. We will replace your product or refund your money.
Returns:
If you need to return product for any other reason you must first call for a "return authorization" number. All returns must be returned in its original packaging within 30 days of the invoice date for a refund less shipping charges and a 15% restocking fee. No returns will be accepted after 30 days of invoice date.
Before sending a return, please call our Customer Service Department for a return authorization code.
No returns on custom orders. Custom printed or custom size product orders are not returnable.
Shipping charges for purchases and returns are the responsibility of the buyer.
Cancellation & Refused Shipments
If you must cancel your order please contact us by telephone (1-630-771-9580). We cannot guarantee that order cancellations made via email will be caught and cancelled. Telephoning us will insure the cancellation of your order and prevent unwanted charges and shipments. After hours instructions can be left on our voice mail and we will then email or call you back to confirm your cancellation.
Any engraved items cannot be refunded once it has been engraved or shipped. Any orders refused for delivered by customer without prior written notification to us will be subjected to a 15% re-stocking fee. All cancelled orders must have written email confirmation from us that the order has been cancelled.
Customer may be charged a $15.00 additional handling fee for any refused or undelivered shipment due to customer's incorrect address entered on the order form which must reshipped. Any shipment that needs to be re-shipped will be charge at the same shipping charges that applied to the original order.
Illinois Orders:
Require a completed Tax Certificate on file in our office to exempt your order from the appropriate state sales tax.
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